Frequently Asked Questions
We have posted some of the most frequently asked questions from our clients and staff.
Q: [Do you take private meter readings]
A: [Yes we do, we take water, electricity & sewerage readings and
analysis for privately owned developments, cluster housing and
corporate commercial buildings and business parks. Some of our
clients are listed in the 'About Us' segment of this website.]
Q: [Do you work with Landlords and
Owners]
A: [Yes, we render our professional services to property managers,
supplying them on a monthly bases with the readings per property,
including detailed analysis and loss recovery splits based on their
requirements. ]
Q: [What about Local Authorities]
A: [We render our professional services to Local Authorities, where
we assist 'The City of Cape Town' in many areas such as
Khayalitsha,
with meter readings and have recently obtained the tender to also
render these services in the Helderberg area (Somerset West, Godons
Bay and Strand). We also do meter reading for Maqhaka Local Authority (Kroonstad )
and Matjhabeng Local Authority (Welkom).]
Q: [Do you replace meters]
A: [We liaise with appropriate professionals who specialize on meter
replacements and meter upgrades. We report faulty meters and have
them replaced.]
Q: [What methodology and procedures do
you use]
A: [We physically read all the meters each month and do not work on
estimates, we make use of either printed 'Reader Books' for each
round, or we download round information to 'Hand Held Terminals',
which our meter reader teams get to do the readings. Once we receive
the round information back we either capture the readings in our
MetAudit
and
MetAnalytics
systems or upload the information from the 'Hand Held Terminals' to
our systems. This information is then analyzed and variances are
identified where we do physical re-readings to make sure the
information is correct before we either 'electronically' transfer
this information back to the council's 'SAP' or 'Venus' systems or
do the required billing and analysis reports for our private and
corporate clients.]